Ever get exhausted trying to be the good sister? good aunt? good daughter? Taking the high ground is painful not only on the calves but on the psyche. It's necessary and critical, however, for each of us to leave kindness, compassion and decency in the wakes of our lives. Right?
Case in point: It's not enough that my laptop crashed, my washing machine is dying a slow and painful death, my sewing machine bit the dust with 29 orders on the table, and I didn't get my screenplay done in time for the Nicholl. Oh, no. Open up any rag magazine or turn on Jerry Springer episode and somebody in my extended family is having similar issues for which they expect me to assist in finding a solution. And I try.
So a couple of weeks ago I learned that my nephew has gained enough credit recovery to graduate high school a year late. I immediately set about finding out what I needed to do to get him a tassel and a stole for his borrowed cap and gown. Emailed Jostens three times. They gave me the price, told me their hours and where to go. Got there. Line around the building. Came back next day. Line still around the building. Came back a third time. Stood in line 90 minutes in the sweltering heat only to finally arrive at the counter and be told I needed my nephew's student I.D. They refused to sell the stupid things to me as if I was a student from another school trying to crash somebody's graduation.
Where the heck has customer service gone? Seriously. Instead of saying "oh I'm so sorry nobody told you about the student I.D., let me see what I can do to help", the guy says "I'm been on my feet all day, too". Really? Did you just compare a customer unnecessarily suffering outside in the heat for 90 minutes due to your error to you doing your job in the air conditioning?
Here's the kicker. I get home and read my emails from Jostens and they're from the very same guy who absolved himself from all responsibility and told me to come back Saturday and stand in line again.
So, here I am exercising my right to free speech by saying this -- BUY YOUR SENIOR RINGS FROM WALMART!!